We want our customers to be completely happy with their purchase. We take pride in offering only the highest quality products, and we do everything possible to make sure they arrive looking beautiful.
Occasionally an item will need to be returned or replaced however. In this rare instance you can count on our “No Nonsense” returns policy to make the process quick & simple.
Customers may exchange or return an unwanted item within 10 days of receipt for whatever reason. We ask that the product be returned unused and in original condition. Customer will be responsible for shipping costs.
FTC will replace or refund a customer fully for any merchandise that is defective.
Personalized merchandise is not returnable unless the item was incorrectly personalized due to the fault of Family Tie Creations ®. In the latter case, the item will be replaced at no additional cost to the customer.
A return authorization is required before returning merchandise. Please call (352-403-0990) or email customer service (firstname.lastname@example.org) to obtain authorization.
Shop with confidence at Family Tie Creations®!
It is the customer's responsibility to read and fully understand all policies before purchasing. Once an order has been placed, it is assumed you have read, understand and agreed to our policies. Ftc is not responsible for any negligence or failure to read our policies.
Return Policy Overview:
Your satisfaction is extremely important to us. We offer a 100% Guarantee If not completely satisfied with your purchase for any reason (with the exception of our personalized items, diaper cakes, custom hand-made items, gift cards/certificates or specific items listed below), you may return it to us following the guidelines below.
If your item was damaged during shipment, we will offer a replacement on damaged goods but do not offer a credit to our store.
Due to the fact that we work with many designers, each with their own return polices and for the protection of our customers - Any returns must be made by the actual purchaser of the gift item as we will not accept returns or exchanges from recipients ~ no exceptions!
A refund will be made to the original credit card used for purchase once we have received and approved the return, we do not give credits to our store for returned items.
Please double check the spelling and personalized information! Personalized items may only be returned if they are defective, or we have made an error in spelling or size. These items will be fixed or replaced.
We do not offer refunds on personalized items as they cannot be re-sold. Please be sure of spelling and size before you make your order as items that have errors due to a personalization mistake will not be accepted for a refund or exchange. Allow 2-3 days processing time for most personalized items.
Diaper cakes are non-refundable (no exceptions). All Diaper Cake order cancellations MUST be made within 24 hours of receipt of order or before shipment (some diaper cakes will ship same day). It is the customer's responsibility to order in time and allow sufficient shipping time so diaper cakes arrive in time for baby showers as we do not guarantee date specific delivery.
All of our hand-made items are considered custom made and our non-returnable. Cancellation of order for hand-made products must be made within 24 hour period of placing your order.
Damaged or incorrectly shipped merchandise must be reported within 5 days of receipt. A photo of the damaged item may be requested. Upon review, a call ticket may be issued to retrieve the item. All damaged items will be replaced with undamaged items.